Support

We're here to help. Most questions are answered below.
Need a hand? Email us at [email protected] and we'll get back to you. Please include your device model and iOS version so we can help faster.

Frequently asked questions

How do I scan a document?

Tap the scan button, point your camera at the page, and the App auto-detects the edges. You can capture multiple pages in one session, then it extracts the text for you. You can also import an existing PDF or image.

How do credits work?

Every new account gets 5 free scans. Each scan (1 credit) covers up to 10 pages. A 60-page document uses 6 credits. You can buy credit packs anytime, or subscribe to Pro for unlimited scanning.

What's included in Pro?

Pro gives you unlimited scanning. It's available monthly ($9.99) or yearly ($59.99), and the yearly plan includes a 7-day free trial for new subscribers. Manage or cancel anytime in your device Settings → [your name] → Subscriptions.

How do I add a signature?

Open a processed document, tap Sign, and draw your signature on the screen. Drag it to where you want it on the page, then export.

What can I export to?

You can export your results as PDF, Word (DOCX), Excel (XLSX), or plain text (TXT), and share them with any app.

Do you store my documents?

No. Documents are processed to extract text and then handed straight back to you. Page images are deleted right after processing and any temporary results are removed within about a day. See our Privacy Policy for details.

How do I delete my account and data?

Open Settings → Delete Account in the App, or email [email protected]. This erases your account and credits, wipes the documents stored on your device, and signs you out. Your documents are never stored on our servers. To keep the service secure and prevent abuse, we retain a limited set of security and usage metrics (which can include your account identifier and IP address); see our Privacy Policy for exactly what is kept and why.

I bought credits but they didn't appear.

Make sure you're signed in and connected to the internet, then reopen the App so it can sync with the App Store. If they still don't appear, email us with your purchase details and we'll sort it out.

How accurate is the text recognition?

Text recognition is very good but not perfect, especially with messy handwriting or low-quality images. Always review the extracted text before relying on it.

Contact us

Email: [email protected]
Enfoa Cybersecurity LLC, 10900 Research Blvd, Ste 160C, Austin, TX 78759, United States

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